FAQs

FAQs

Q: Do you send your kippot to my country?

A: We send our kippot to: UK,USA, Australia, Italy, France, Canada, Spain… Please, contact us if your country is not in our list.

 

Q: Where are the kippot made?

A: We make and send the kippot directly from China to avoid extra shipping costs.

 

Q: How much is engraving/printing in a kippah?

 

T: We charge no extra cost for engraving the kippah with your selected text: “Wedding of…”, “Bar Mitzva of…”, etc… You can write it on the kippah selected webpage. We can also send you some logos to engrave next to the text; ask us when placing the order.

 

Q: Can I get a sample before I order ?

Yes, we can send you a sample of any of our kippot, but you must pay the FedEx/DHL shipping cost. We suggest you watch the video before spending money on it.

When the order is placed, before production, we can send you a sample of the kippah, already printed–we will charge a sample fee and shipping charge.

In all cases, we will send you by email a photo proof of your kippot, printed, to avoid the cost of shipping (express mail).

 

Q: How do I order on this website ?

T: It is easy. Just select the kippah you want to order, the quantity, and the text to engrave. If you have any doubt, you can write it in Remarks. We always send a confirmation order sheet with all the details before starting the process. We will also send you two pictures of your selected printed design before the mass production.

Q: Can I make a phone order?

Of course. You can also make an order by calling one of our telephone numbers or filling the contact form with the desired order details and any questions.

 

Q: Can I pay with credit card or debit card ?

T: Yes. We accept PayPal payment, meaning, most credit and debit cards. Follow the instructions on the check-out webpage. If you want to pay with credit or debit card and you have no PayPal account, select the box “I still don’t have a PayPal account.” PayPal is one of the safest payment methods accepted on the internet.

 

Q: When will my order arrive  ?

T: We usually need 45 days to produce an order once the payment is received. The shipping takes between 3 and 8 days.

 

Q: What is the shipping method?

We use FedEx, UPS, TNT, or DHL shipping. If a delay occurs, it is out of our control, but usually, they are accurate. We recommend making the order with two months of anticipation.

 

Q: What if I need a rush order ?

If you need a rush order, you can:

a.- Order “12 days kippot”.

b.- Pay a rush fee of $60. The order will arrive BH within 40 days. Please, write this request in Remarks.

We can accept no order needed within 30 days.

 

Q: What if I find a mistake in my order ?

If you placed the order within 10 days, we are preparing to produce, and you may apply to make modification.   If the order is already made or partially made, you may also apply to modify; we will charge fees accordingly. If you find mistakes when you get the order, and we made this mistake during the production, we will reproduce the order for you at no cost.

 

 

Q: Can I order my own style ?

Yes, you can contact us by email and ask for a personal design –mixing colour panels, embroidery on top, mixing clothes, special clothes, etc…

 

 

Q: Is there any duty or tax when I get the parcel ?

As in any international transaction, orders can be forced to pay duty or tax when arriving to the country. It depends on the country, customs officials… and it is out of our control. If it occurs, the buyer must pay it (sometimes it is around $20-$35).

 

Q: What if I want sell your products in my store ?

A:  We welcome those with a real store to sell our products. We provide different discounts according to a business scale. We rarely accept a website store.  Please contact us for details.

 

Q: Can I add embroidery on the kippah ?

T: Yes. We can add it on a part of the kippah or at the top it. You can send us the image or you can ask us to look for some specific logo. It costs $0.5 for each kippah.